Refund policy

At Gogogodo, we want you to feel comfortable shopping with us. If you are not satisfied with your purchase, you may request a return within 30 days after your order has been delivered, subject to the conditions below.

This Return & Refund Policy applies to orders placed through the Gogogodo online store and shipped to addresses within the United States.

1. Eligibility for Returns

To be eligible for a return:

  • The item must be unworn, unused, and unwashed;

  • The item must be returned in its original condition and packaging;

  • All tags, labels, and hygiene protections, if applicable, must remain attached;

  • Proof of purchase is required, such as your order number or confirmation email.

For hygiene, safety, and inventory management reasons, the following items are generally not eligible for return unless they arrive damaged, defective, or incorrect:

  • Final sale items;

  • Clearance items;

  • Gift cards;

  • Customized or personalized items;

  • Items marked as non-returnable on the product page;

  • Items that have been worn, washed, used, stained, altered, damaged by the customer, or returned with odors, makeup marks, deodorant marks, pet hair, or other signs that affect resale condition.

We reserve the right to refuse returns that do not meet the conditions outlined in this policy.

2. Return Request Process

To request a return, please contact us within 30 days of delivery at:

info@gogogodo.com

Please include:

  • Your order number;

  • The item or items you wish to return;

  • The reason for the return;

  • Photos, if applicable, especially for damaged, defective, or incorrect items.

After reviewing your request, we will provide return instructions and the appropriate return address if the return is approved.

Please do not send returns to the office address listed on our website unless specifically instructed to do so in writing.

The office address displayed on this website is used for business correspondence and customer support purposes only and is not our general return processing location.

Returns sent without prior authorization, or sent to an incorrect address, may experience delays or may not qualify for refund processing.

3. Return Shipping Costs

Unless the item received is defective, damaged, or incorrect, return shipping costs are generally the responsibility of the customer.

Customers are responsible for ensuring returned items are securely packaged to help prevent loss or damage during transit.

We recommend using a trackable shipping service for returns and keeping the return tracking information until your return and refund have been fully processed.

If a return package is lost or damaged in transit and the issue was not caused by Gogogodo or a shipping carrier arranged by us, we may be unable to process a refund.

4. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at:

info@gogogodo.com

Please include clear photos of:

  • The item received;

  • The packaging;

  • Any visible damage, defect, or issue;

  • The shipping label on the package, if applicable.

After review, we may offer, at our discretion:

  • A replacement item;

  • A refund;

  • Store credit;

  • Another appropriate resolution.

If the issue is confirmed to be due to our error, we will cover any applicable additional shipping costs related to the approved resolution.

5. Refunds

Once your approved return has been received and inspected, we will notify you regarding the status of your refund.

If approved, refunds will be issued to the original payment method used for the purchase. Please allow approximately 5–10 business days for processing after the returned item is received and inspected.

Depending on your financial institution, card issuer, or payment provider, additional processing time may apply before the refund appears in your account.

Original shipping charges are generally non-refundable unless:

  • The item was defective;

  • The item arrived damaged;

  • An incorrect item was sent due to our error.

If a returned item does not meet the return conditions stated in this policy, we may refuse the refund or contact you regarding available next steps.

6. Exchanges

We currently do not offer direct product exchanges through our online store.

If you would like a different size, color, or item, we recommend returning the original eligible item and placing a new order separately.

7. Order Cancellation

Orders may only be canceled before they have been processed or shipped.

Once an order has entered fulfillment or has already shipped, cancellation requests may no longer be possible.

To request an order cancellation, please contact us as soon as possible after placing your order at:

info@gogogodo.com

We will do our best to assist, but we cannot guarantee that every cancellation request can be completed.

8. Refunds to Original Payment Method

For payment security and fraud-prevention purposes, refunds are generally issued only to the original payment method used for the order.

We are unable to issue refunds to a different card, account, or third-party payment method.

9. Return Abuse

To protect normal customer experience and inventory management, we reserve the right to refuse return requests that appear excessive, fraudulent, abusive, or inconsistent with this policy.

This may include, but is not limited to:

  • Repeated returns of items that show signs of wear or use;

  • False claims regarding damage, defects, or non-receipt;

  • Unauthorized returns sent to an incorrect address;

  • Other suspected misuse of the return process.

10. Contact Information

If you have any questions regarding this Return & Refund Policy, please contact us:

Gogogodo

Email: info@gogogodo.com
Phone: +1 215-540-7136

Office Address:
8719 Oak Ledge Dr
San Antonio, TX 78217
United States

Customer Service Hours:
Monday–Friday
9:00 AM – 5:00 PM Central Time

Please note: The address listed above is Gogogodo’s office address for business correspondence and customer support purposes only. It is not a physical retail store, warehouse, pickup location, or general return address. Please do not send returns to this address without prior authorization. To request a return, please contact us first to receive return authorization and the correct return address.