FAQ

Find answers to common questions about shopping with Gogogodo, including orders, shipping, returns, refunds, payments, sizing, and customer support.

If you cannot find the answer you need, please contact us at info@gogogodo.com and include your order number if your question is related to an existing order.

Orders

How do I know if my order was placed successfully?
After your payment is successfully completed, you should receive an order confirmation email at the email address used during checkout. If you do not see it, please check your spam, junk, or promotions folder first.
Can I change or cancel my order?
If you need to change or cancel an order, please contact us within 24 hours of placing the order at info@gogogodo.com. We will make reasonable efforts to assist, but changes or cancellations may not be possible once the order has entered processing, fulfillment, or shipment.
What information should I include when contacting you about an order?
Please include your order number, the name used for the order, the email address used at checkout, and a clear description of your request. If your issue involves damaged, defective, incorrect, or shipping-related items, please include photos or tracking information when available.

Shipping & Delivery

Where do you ship?
We currently ship to addresses within the United States only. At this time, we do not offer international shipping.
How much does shipping cost?
We currently offer free standard shipping on orders shipped within the United States. If additional shipping methods or expedited shipping options become available, any applicable fees will be displayed at checkout.
How long does shipping take?
Orders are typically processed within 1–3 business days after payment has been successfully received. After shipment, standard delivery usually takes 5–8 business days. The estimated total delivery timeframe is approximately 6–11 business days.
Are delivery timeframes guaranteed?
Delivery timeframes are estimates only and are not guaranteed. Actual delivery times may vary due to carrier operations, weather, U.S. public holidays, peak seasons, incorrect or incomplete address information, or other circumstances outside our reasonable control.
How can I track my order?
Once your order has been shipped, tracking information will be sent to the email address provided at checkout. A tracking number is usually provided within 2 business days after shipment confirmation.

Returns & Refunds

What is your return window?
You may request a return within 30 days after your order has been delivered, subject to the conditions in our Return & Refund Policy.
What items are eligible for return?
To be eligible for a return, the item must be unworn, unused, unwashed, and returned in its original condition and packaging. All tags, labels, and hygiene protections, if applicable, must remain attached. Proof of purchase is required.
Are any items non-returnable?
Final sale items, clearance items, gift cards, customized or personalized items, items marked as non-returnable on the product page, and items that show signs of wear, washing, use, stains, odors, makeup marks, deodorant marks, pet hair, or customer-caused damage are generally not eligible for return unless they arrive damaged, defective, or incorrect.
How do I request a return?
To request a return, contact us at info@gogogodo.com within 30 days of delivery. Please include your order number, the item or items you wish to return, the reason for the return, and photos if the item is damaged, defective, or incorrect. We will provide return instructions and the correct return address if the return is approved.
Who pays for return shipping?
Unless the item received is defective, damaged, or incorrect, return shipping costs are generally the responsibility of the customer. We recommend using a trackable shipping service and keeping the tracking information until your return and refund have been fully processed.
How long does it take to receive a refund?
Once your approved return has been received and inspected, refunds are typically processed to the original payment method within 5–10 business days. Additional processing time may apply depending on your bank, card issuer, or payment provider.

Sizing & Products

How do I choose the right size?
Please review the size information on the product page and our Size Guide before placing an order. For women’s apparel, sizing and fit may vary depending on body shape, fabric stretch, cut, production batch, and personal fit preference.
Why does the color look slightly different from the product photo?
We make reasonable efforts to display product colors accurately. However, actual colors may vary slightly due to device display settings, photography lighting, screen differences, and production batch differences.
Can I get size help before ordering?
Yes. You may contact us at info@gogogodo.com before placing an order. Please include the product name or product link, along with your bust, waist, and hip measurements. We will make reasonable efforts to provide size guidance, but the final size choice depends on your personal fit preference and the actual style of the item.

Payments

What payment methods do you accept?
We may accept payment methods such as Shop Pay, Shop Pay Installments, Visa, Mastercard, American Express, Diners Club, Discover, Maestro, Apple Pay, Google Pay, PayPal, and other payment methods displayed at checkout. The available payment methods may vary depending on your location, device, browser, order amount, payment provider settings, and risk review results.
Is checkout secure?
Payments made through our website are processed by secure third-party payment service providers, such as Shopify Payments, PayPal, or other payment providers displayed at checkout. We do not store your full credit card number, debit card number, or complete payment card information on our own servers.
What happens if my payment is declined?
If your payment is declined or cannot be completed, please check your billing information, card details, available funds, and whether your bank or payment provider has blocked the transaction. If the issue continues, please contact your bank, card issuer, or payment provider.

Damaged, Defective, or Incorrect Items

What should I do if I receive a damaged, defective, or incorrect item?
Please contact us within 7 days of delivery at info@gogogodo.com. Include your order number and clear photos of the item received, the packaging, any visible issue, and the shipping label if applicable.
What resolution will you provide?
After review, we may offer a replacement item, refund, store credit, or another appropriate resolution. If the issue is confirmed to be due to our error, we will cover any applicable additional shipping costs related to the approved resolution.

Contact Gogogodo

If you have any questions not answered here, please contact us.

Gogogodo

Email: info@gogogodo.com

Phone: +1 215-540-7136

Office Address:

8719 Oak Ledge Dr
San Antonio, TX 78217
United States

Customer Service Hours:

Monday–Friday
9:00 AM – 5:00 PM Central Time

Please note: The address listed above is Gogogodo’s office address for business correspondence, administrative, and customer support purposes only. It is not a physical retail storefront, warehouse, pickup location, shipping warehouse, or default return address. Please do not send returns to this address without prior authorization.