Payment Policy

At Gogogodo, we aim to provide a secure, clear, and convenient checkout experience for our customers. Please review the payment information below before placing an order.

This Payment Policy applies to orders placed through the Gogogodo online store.

1. Accepted Payment Methods

We may accept the following payment methods at checkout, where available:

  • Shop Pay;

  • Shop Pay Installments;

  • Visa;

  • Mastercard;

  • American Express;

  • Diners Club;

  • Discover;

  • Maestro;

  • Apple Pay;

  • Google Pay;

  • PayPal;

  • Other payment methods displayed at checkout.

The payment methods shown during checkout are the payment options currently available for your order. Availability may vary depending on your location, device, browser, order amount, payment provider settings, risk review results, and other factors.

2. Payment Authorization

When you place an order, your payment may be subject to authorization and verification by your payment provider, card issuer, bank, or other financial institution.

Orders are generally processed only after successful payment authorization or payment confirmation.

If payment is not completed, declined, or cannot be verified, the order may not be created or may not continue processing.

3. Currency

All prices and order totals displayed on our website are shown in the currency indicated at checkout at the time of purchase.

If your bank, card issuer, or payment provider uses a different currency, the final amount charged may vary due to exchange rates, cross-border transaction fees, bank fees, or payment provider fees.

Exchange rates and related fees are determined by your bank, card issuer, or payment provider and are outside our control.

4. Payment Security

We take payment security seriously.

Payments made through our website are processed by secure third-party payment service providers, such as Shopify Payments, PayPal, or other payment providers displayed at checkout.

We do not store your full credit card number, debit card number, or complete payment card information on our own servers.

Payment processing may involve encryption, risk checks, fraud prevention tools, and other security measures designed to help protect customers and merchants.

5. Order Confirmation

After your payment is successfully completed, you will receive an order confirmation email at the email address provided during checkout.

If you do not receive your order confirmation email, please check your spam, junk, or promotions folder first.

If you still cannot find it, please contact us at:

info@gogogodo.com

When contacting us, please provide as much information as possible, such as:

  • The name used for the order;

  • The email address used at checkout;

  • Your order number, if available;

  • The payment date;

  • A brief description of the payment method used.

6. Payment Failure or Declined Transactions

If your payment is declined or cannot be completed, please check that:

  • Your billing information is correct;

  • Your card number, expiration date, and security code are correct;

  • Your card or payment account is valid;

  • Your account has sufficient funds or available credit;

  • Your bank or payment provider has not blocked the transaction;

  • Your payment method supports online or cross-border transactions, where applicable.

If the issue continues, please contact your bank, card issuer, or payment provider for more information.

You may also contact us for assistance at:

info@gogogodo.com

7. Refunds

Approved refunds will be issued to the original payment method used for the order.

Refunds are typically processed within 5–10 business days after refund approval. The exact time it takes for the funds to appear may vary depending on your bank, card issuer, or payment provider.

For payment security and fraud-prevention purposes, refunds are generally issued only to the original payment method used for the order. We are unable to issue refunds to a different card, account, or third-party payment method.

For more information about returns and refunds, please review our Return & Refund Policy.

8. Order Review and Fraud Prevention

To help protect customers and our business, we may review orders for security and fraud prevention purposes.

We reserve the right to request additional verification, pause processing, decline, or cancel an order if:

  • Payment information cannot be verified;

  • Billing information does not match payment details;

  • The order appears to involve unauthorized payment activity;

  • The order is flagged as unusual by a payment provider or risk review system;

  • Order information is incomplete, inaccurate, or suspicious;

  • The order may violate our policies, payment provider rules, or applicable law.

If an order is canceled for verification, security, or risk-related reasons and payment has already been captured, any amount due will be refunded to the original payment method.

9. Chargebacks and Payment Disputes

If you have any concern about your order, payment, delivery, or product, please contact us first at:

info@gogogodo.com

We will make reasonable efforts to help resolve the issue.

If you file a payment dispute, chargeback, or reversal directly with your bank or payment provider, we may need to provide order, shipping, communication, and transaction records to the relevant institution to assist with the dispute review.

10. Taxes and Other Charges

Applicable sales tax, shipping charges, or other fees, if any, will be displayed at checkout.

Customers are responsible for reviewing the order total, including product prices, taxes, shipping charges, and any applicable fees, before submitting an order.

Unless required by applicable law or expressly stated in our applicable policies, completed payments will be processed according to the order total displayed at checkout.

11. Contact Information

If you have any questions about payments or billing, please contact us:

Gogogodo

Email: info@gogogodo.com
Phone: +1 215-540-7136

Office Address:
8719 Oak Ledge Dr
San Antonio, TX 78217
United States

Customer Service Hours:
Monday–Friday
9:00 AM – 5:00 PM Central Time

Please note: The address listed above is Gogogodo’s office address for business correspondence, administrative, and customer support purposes only. It is not a physical retail storefront, warehouse, pickup location, or default return address.