Order Cancellation Policy

At Gogogodo, we understand that customers may need to change or cancel an order after it has been placed. To help keep the process clear, please review our Order Cancellation Policy below before submitting a cancellation or order change request.

This Order Cancellation Policy applies to orders placed through the Gogogodo online store.

1. Cancellation Window

If you wish to cancel your order, please contact us within 24 hours of placing the order.

We will make reasonable efforts to cancel orders that have not yet entered processing, fulfillment, or shipment.

Please note that submitting a cancellation request does not guarantee that the order can be canceled. Whether an order can be canceled depends on its processing status at the time we receive your request.

2. Orders Already Processed or Shipped

Once an order has entered processing, fulfillment, or shipment, we may not be able to cancel it.

If your order has already shipped, you may request a return after delivery in accordance with our Return & Refund Policy, provided that the item meets the applicable return eligibility requirements.

3. How to Request an Order Cancellation

To request an order cancellation, please contact us as soon as possible at:

info@gogogodo.com

To help us process your request efficiently, please include:

  • Your order number;

  • The name used for the order;

  • The email address used at checkout;

  • A brief statement requesting cancellation of the order.

We recommend contacting us as soon as possible after placing your order, as orders may not be eligible for cancellation once processing or carrier handover has started.

4. Refunds for Canceled Orders

If your cancellation request is approved and payment has already been completed, the refund will be issued to your original payment method.

Refunds for approved canceled orders are typically processed within 5–10 business days after cancellation approval.

The time it takes for the funds to appear in your account may vary depending on your bank, credit card issuer, or payment provider.

For payment security and fraud-prevention purposes, refunds are generally issued only to the original payment method used for the order. We are unable to issue refunds to a different card, account, or third-party payment method.

5. Order Information Changes

If you need to update order details, such as:

  • Shipping address;

  • Phone number;

  • Recipient information;

  • Email address;

please contact us as soon as possible at:

info@gogogodo.com

We will do our best to assist, but changes may not be possible once the order has entered processing, fulfillment, or shipment.

If delivery fails, is delayed, or requires reshipment because the customer provided incomplete, inaccurate, or undeliverable information, the customer may be responsible for any related additional costs.

6. Product, Size, Color, or Quantity Changes

If you need to change the product, size, color, or quantity in your order, please contact us as soon as possible.

Because orders may begin processing quickly, we cannot guarantee that product changes can be completed.

If the order has already entered processing or shipment, you may need to request a return after delivery in accordance with our Return & Refund Policy and place a new order for the desired item.

7. No Guarantee of Cancellation or Changes

We will make reasonable efforts to assist with order cancellation or change requests, but we cannot guarantee that every request can be completed.

An order may no longer be eligible for cancellation or changes if:

  • The order has entered processing;

  • The item has been packaged;

  • The order has been handed over to a shipping carrier;

  • Tracking information has been generated;

  • The order status no longer allows system changes;

  • The request information is incomplete or cannot be matched to the order.

8. Contact Information

If you have any questions about order cancellations or order changes, please contact us:

Gogogodo

Email: info@gogogodo.com
Phone: +1 215-540-7136

Office Address:
8719 Oak Ledge Dr
San Antonio, TX 78217
United States

Customer Service Hours:
Monday–Friday
9:00 AM – 5:00 PM Central Time

Please note: The address listed above is Gogogodo’s office address for business correspondence, administrative, and customer support purposes only. It is not a physical retail storefront, warehouse, pickup location, or default return address. Please do not send returns to this address without prior authorization. To request a return, please contact us first to receive return authorization and the correct return address.